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FAQ

FREQUENTLY ASKED QUESTIONS

Below are some frequently asked questions to help with your Elenora shopping experience. 

For further assistance please contact us at: 
e: hello@elenorathelabel.com 

Q. Do you offer Free Shipping?

A. Yes, we do!! On all orders over $150.00 AUD

 
Q. How do I place an order?
A. Use our 'Online Store' tab on the top of the screen. Then simply click the items you wish to purchase. Select your desired size and click 'add to cart. Follow the prompts and proceed to check out and pay for your purchase.
 
Q.What forms of payment do you offer?
A. We accept credit card, Paypal and Afterpay.
 
Q. I am not happy with the size of the garment, can I exchange it?
A. Yes, you certainly can! Please refer to our 'Refunds & Returns" page for further information.
 
Q. My product has a fault can I get my money back?
A. You certainly can! Please refer to our 'Refunds & Returns' page for further information.
 
Q. How long will postage take?
A. Please head to our 'Shipping' page for more information.
 
Q. Do you have a shop where I can try on the garments?
A. Unfortunately we are an online-only label and therefore do not have a physical shop. However, we do aim to have our garments stocked at a few boutiques in the near future. 
Q. Where are your clothes made?
A. Our clothes are made in a small textile factory 20 minutes from Ubud in Bali, Indonesia. It is a place that we love and cherish. The happy faces that work there are paid an above award wage and are highly skilled. They are provided with employment growth and opportunities to upskill and develop. We regularly visit our Bali team and consider them as family. 
 
Q. Where is your fabric from?
A. Our fabrics are sourced from eco-friendly suppliers. Please refer to the 'Care label' of each garment for further information. Most of our textiles are woven and farmed in Asia. We are passionate about ensuring that all of our textiles are certified organic and are sustainable. We do not use polyester, acrylic or any other non-natural fibres.
 
Q. How do I care for my new garments?
A. We recommend following the care label on your garment for best care instructions.
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